Shuttlerock

Getting started, how-to and troubleshooting help articles

Shuttlerock Knowledge Base

Get to know Shuttlerock

Signing into ShuttlerockCloud, and troubleshooting sign-in issues.u

Account Access

How to update your profile, including login credentials.

Profile information

How to request payment invoices and modifications

Account Billing

ShuttlerockCloud's new AI feature controls to allow control over AI usage

Introducing Control of Platform AI Features on ShuttlerockCloud

Controls to customize AI usage for content creation with Shuttlerock studios

New Controls for Use of Generative AI on ShuttlerockCloud

Customize your account with your personal details

Account Settings

How to determine when your creative will be delivered

Delivery Turnaround Times

A streamlined and universal view of key project information

Global Project Header & Collaborators

Manage who can access your project, and who gets notified about updates to it.

Project Access & Notifications

All you need to know about Shuttlerock's standard turnaround times for creative production in your projects with us

Project Turnaround Times

ShuttlerockCloud now displays estimated delivery dates for all projects

Product Update: Estimated Delivery Dates in ShuttlerockCloud

How to track draft, active and completed projects

Project Tracker

Project Management

All you need to know about Shuttlerock's AI powered briefing

Introducing Brief Assistant

Project name

Uploading Input Assets

Messaging and Copy

How to determine when you're ready to hit submit

Project Overview

Uploading Concept Assets

A new way to create personalised net new assets for your brand with Shuttlerock

Create Original Assets: All you need to know

Introducing Predefined Target Audiences: Streamline Briefing, Enhance Efficiency

Target Audiences

Add details to your messaging copy - creative usage and direction, context, and supporting information

Messaging Notes

Brief us with as much as you can, and then leave the rest to us!

Managed Service Briefing

How to add UGC to your project, and brief us on what you're looking for.

UGC Briefing

A Guide to Building Your Brand Profile in ShuttlerockCloud.

Brand Profile

Briefing Creative

Viewing and Approving Creatives

How to submit revisions for your creatives

Requesting revisions on my creative

Meet our new enhanced annotation tool, and level up your revisions

Freeform Annotations

Supercharge your creative review process and content quality with CreativeX - now integrated in ShuttlerockCloud.

CreativeX Integration with ShuttlerockCloud

We’ve just made creative quality control a whole lot easier.

Introducing Canvas – The Ultimate QA Tool

Project Filters - now on Creative and Review pages

Viewing creative and requesting revisions

Reviewing & Revising Creative

Tips on shooting content for Creators in our Creator360 Network

Creator tips

Step by step guide for existing creators to sign in to the app for the first time

Signing in to the Creator360 app with the invite code

Articles for Shuttlerock Creators under Creator360

Shuttlerock Creators

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Having an issue? Find a solution or get help

Troubleshooting

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ShuttlerockCloud

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