Get to know Shuttlerock
How-to and Platform Knowledge
33 articles
Account Settings
Customize your account with your personal details
Account AccessSigning into ShuttlerockCloud, and troubleshooting sign-in issues.
Profile InformationHow to update your profile, including login credentials.
Account BillingBilling, invoices, and managing your Shuttlerock license.
Introducing Control of Platform AI Features on ShuttlerockCloudShuttlerockCloud's new AI feature controls to allow control over AI usage
Controls for Use of Generative AI in ShuttlerockCloudControls to customize AI usage for content creation with Shuttlerock studios.
Project Management
Keeping track of all your projects
Delivery Turnaround TimesHow to determine when your creative will be delivered
Global Project Header & CollaboratorsA streamlined and universal view of key project information
Project Access & NotificationsManage who can access your project, and who gets notified about updates to it.
Project Turnaround TimesAll you need to know about Shuttlerock's standard turnaround times for creative production in your projects with us
Product Update: Estimated Delivery Dates in ShuttlerockCloudShuttlerockCloud now displays estimated delivery dates for all projects
Project TrackerHow to track draft, active and completed projects
Introducing the Account Insights DashboardAccess your creative data, on demand, directly within ShuttlerockCloud.
Briefing Creative
Briefing projects in ShuttlerockCloud
Introducing Brief AssistantAll you need to know about Shuttlerock's AI powered briefing
Project name
Uploading Input AssetsHow to upload input assets for a concept
Messaging and CopyHow to provide copy for your concept
Project OverviewHow to determine when you're ready to hit submit
Uploading Concept Assets
Create Original Assets: All you need to knowA new way to create personalised net new assets for your brand with Shuttlerock
Target AudiencesIntroducing Predefined Target Audiences: Streamline Briefing, Enhance Efficiency
Messaging NotesAdd details to your messaging copy - creative usage and direction, context, and supporting information
Managed Service BriefingBrief us with as much as you can, and then leave the rest to us!
UGC BriefingHow to add UGC to your project, and brief us on what you're looking for.
Brand ProfileA Guide to Building Your Brand Profile in ShuttlerockCloud.
Reviewing & Revising Creative
Viewing creative and requesting revisions
Viewing and Approving CreativesHow to review and approve your creatives
Requesting revisions on my creativeHow to submit revisions for your creatives
Freeform AnnotationsMeet our new enhanced annotation tool, and level up your revisions
CreativeX Integration with ShuttlerockCloudSupercharge your creative review process and content quality with CreativeX - now integrated in ShuttlerockCloud.
Introducing Canvas – The Ultimate QA ToolWe’ve just made creative quality control a whole lot easier.
Project Filters - now on Creative and Review pagesFind what you need, faster.
Scaling Creative
Explore ways to remix creative to maximise it's impact and reach
Introducing VariationsA simpler way to create variations on approved creative.