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Delivery Turnaround Times

How to determine when your creative will be delivered

Shuttlerock has a 100% human, tech-enhanced in-house design team that manages incredibly speedy turnaround times while delivering world-class creative.

Production Stages and Turnaround Times:

Stage #1:

Hero Video

For each creative concept, a hero video will be created before producing any additional formats and variations. This helps speed up the production process whilst mitigating revisions to multiple videos.

Shuttlerock will always produce the longest video ordered e.g. 30s and the narrowest format e.g. vertical.

<6-sec: 3 working days

<15-sec: 4 working days

<30-sec: 5 working days

Static: 3 working days

HTML: 4 working days

Stage #2:

Additional Formats

Shuttlerock will produce all additional formats based on the approved hero video.

3 working days

Stage #3:

Variations

Shuttlerock will produce all variations required for the hero video & additional formats.

3 working days

Revisions

Customers can place revisions to a hero concept video including copy changes, tempo, layout, music, transitions, motion, and a single scene swap. If the changes are substantial, e.g. 2 or more new images and/ or footage swaps, the video will be treated as a new concept and will follow the listed hero production times.

Unlimited

Up to 2 working days

Creator Content & 3D Animatic Stage

An animatic video is a preliminary rendered animation in which CGI elements are depicted in simplified colors or grayscale. This phase focuses on refining the placement, movement, and timing of elements within the animation rather than aesthetic details.

5 working days

Creator Content & 3D Compositing Stage

In this last stage, we blend CGI elements with live footage and add the soundtrack. This process, called compositing, ensures the final video is polished and ensures immersive viewing experience.

5 working days

Working Files

Working files are not provided by default.

However, in exceptional cases, they can be requested for an additional cost. Upon approval of the Full Production stage, Shuttlerock will generate and deliver the working files through the SRC.

*Important Note: If your team requires working files, please contact your Client Partner to establish a contractual agreement for them.

3 working days

Please note: If 25 or more deliverables are requested at once (i.e. Shuttlerock's Production Limit) on our subscription and/or unlimited (license) offering, a customized turnaround time will be applied. Your Customer Success Manager will communicate this new deadline to you.

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