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Delivery Turnaround Times
Delivery Turnaround Times

How to determine when your creative will be delivered

Updated over 10 months ago

Shuttlerock has a 100% human in-house design team and manages incredibly speedy turnaround times whilst delivering quality, world-class creative.

Production Stages and Turnaround Times:

Stage #1:

Hero Video

For each creative concept, a hero video will be created before producing any additional formats and variations. This helps speed up the production process whilst mitigating revisions to multiple videos.

Shuttlerock will always produce the longest video ordered e.g. 30s and the narrowest format e.g. vertical.

<6-sec: 3 working days

<15-sec: 4 working days

<30-sec: 5 working days

Static: 3 working days

HTML: 4 working days

Stage #2:

Additional Formats

Shuttlerock will produce all additional formats based on the approved hero video.

3 working days

Stage #3:

Variations

Shuttlerock will produce all variations required for the hero video & additional formats.

3 working days

Revisions

Customers can place revisions to a hero concept video including copy changes, tempo, layout, music, transitions, motion, and a single scene swap. If the changes are substantial, e.g. 2 or more new images and/ or footage swaps, the video will be treated as a new concept and will follow the listed hero production times.

Unlimited

Up to 2 working days

Please note: Please note that if a user requests 25 or more deliverables at once (i.e. Shuttlerock's Production Limit) on our subscription and/or unlimited (license) offering, a customized turnaround time will be applied. Your Customer Success Manager will communicate this new deadline to you.

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